Faktor Yang Berhubungan Dengan Penerapan Pelayanan Prima Perawat Di Ruang Rawat Inap

Tri Anonim, Afiyah Sri Harnany, Maslahatul Inayah

Abstract


Background: Good carriers that are no longer optimally equipped by nurses can lead to lower in first class operators and also affect people's enjoyment and loyalty to health facilities. The study targets to decide on elements associated with the usefulness of well-known carriers through nurses within inpatient wards.

Method: This research design is structured in a descriptive-analytical form with a cross-sectional approach. A sample of 50 was obtained.  The sample is selected on a random basis. Univariate analysis found that carrier utility is important through true nurses, correct supervision, appropriate rewards, correct task layout, excessive motivation.

The Results: Bivariate analysis found that there are many factors associated with well-known carrier utility, especially supervisory factors, rewards, task layout, and motivation. The results of the final analysis on multivariate analysis found that motivation is the variable that is most strongly related to the Application of Excellent Services.

Conclusion: The study concluded that there is a stronger correlation between supervision, reward, task, and motivation with the usefulness of Excellent Care in Hospital inpatient wards. It is recommended that health facilities should increase the motivation of nurses so that they can be stimulated to offer Excellent Service.


Keywords


Excellent service, supervision, rewards, type of work, motivation

Full Text:

PDF

References


Agustin, D. I. (2017). Hubungan Penerapan Pelayanan prima (service excellent) terhadap kepuasan pasien rawat jalan di instalasi farmasi rumah sakit umum daerah dr. sayidiman magetan tahun 2017 (Doctoral dissertation, STIKES BHAKTI HUSADA MULIA).

Pebriani, S. (2016). Pengaruh Pelaksanaan Supervisi Kepala Ruang Terhadap Kinerja Perawat di Ruang Rawat Inap RSUD Tugurejo Semarang. Karya Ilmiah.

Aziz, Y. A., & Awang, K. W. (2009). Conceptualising The Service Excellence and Its Antecedents: The Development of Structural Equation Model. Journal of Management and Business, 8(2).

Buheli, K. (2012). Faktor yang mempengaruhi kinerja perawat dalam penerapan proses keperawatan di RSUD Toto Kabupaten Bone Bolango. Jurnal Sainstek, 6(05).

Dianata, H. (2013). Analisis Faktor Yang Berhubungan Dengan Kinerja Perawat Dalam Penerapan Standar Asuhan Keperawatan Di Unit Rawat Inap Rsu Anutapura Palu Tahun 2013 (Doctoral dissertation, Universitas Hasanuddin).

Silvia, F. (2018). Pelayanan Prima dan Kepuasan Pelanggan di Kantor Pelayanan Perbendaharaan Negara (KPPN) Makassar II (Doctoral dissertation, FIS).

Direktorat Bina Pelayanan Keperawatan. (2008). Pedoman Indikator Mutu Pelayanan Keperawatan Klinik Di Sarana Kesehatan.

Fidiyah, N., Lubis, N., & Dewi, R. S. (2015). Pengaruh Desain Pekerjaan Dan Budaya Kerja Terhadap Kinerja Karyawan Pemasaran Melalui Kepuasan Kerja Karyawan PT Nyonya Meneer Semarang. Jurnal Ilmu Administrasi Bisnis, 4(3), 287-297.

Fitrianasari, D., Nimran, U., & Utami, H. N. (2013). Pengaruh Kompensasi dan Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) dan Kinerja Karyawan (Studi pada Perawat Rumah Sakit Umum “Darmayu” di Kabupaten Ponorogo). Profit: Jurnal Administrasi Bisnis, 7(1).

Kharisma, M., Prasilowati, S. L., & Ayuningtyas, E. A. (2019). Pengaruh Budaya Organisasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening. Jurnal Pengembangan Wiraswasta, 21(2), 135-150.

Wilson, A., Zeithaml, V., Bitner, M. J., & Gremler, D. (2016). EBOOK: Services Marketing: Integrating Customer Focus Across the Firm. McGraw Hill.

Widyowati, A., & Hadjam, N. R. (2014). Peran core self evaluation dalam memprediksi persipan pensiun. Humanitas: Jurnal Psikologi Indonesia, 11(2), 93-102.

Haryono, T. (2006). Telaah Persepsi Kualitas Pelayanan Jasa Serta Penerapannya di Sektor Publik Dalam Memasuki Era Reformasi. Pidato Pengukuhan Guru Besar FE UNS, 1-33.

Aziz, A., & Hidayat, A. (2007). Metode penelitian keperawatan dan teknik analisis data. Jakarta: Salemba Medika.

Kotler, P. (1997). Manajemen pemasaran: analisis, perencanaan, implementasi, dan kontrol. Jakarta: Prenhallindo.

Kurniadi, A. (2013). Manajemen keperawatan dan prospektifnya: Teori, konsep dan aplikasi. Jakarta: Fakultas Kedokteran Universitas Indonesia.

Mandagi, F. M., Umboh, J. M., & Rattu, J. A. (2015). Analisis Faktor–Faktor yang Berhubungan dengan Kinerja Perawat dalam Menerapkan Asuhan Keperawatan di Rumah Sakit Umum Bethesda GMIM. eBiomedik, 3(3).




DOI: https://doi.org/10.31983/jkm.v10i1.8152

Article Metrics

Abstract view : 314
Download PDF : 210

Refbacks

  • There are currently no refbacks.


Creative Commons License
Jurnal Keperawatan Mersi by ejournal.poltekkes-smg.ac.id/ojs/index.php/mersi is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
View My Stats