Hermien Nugraheni, Tri Wiyatini, Lanny Sunarjo





Oral and dental health services for school children in addition to the main dental and oral health activities at the Puskesmas are also integrated in the form of the School Dental Health (UKGS) program. The purpose of this study is to analyze the level of satisfaction of students, UKGS’s teachers, and parents to the efforts of UKGS which consists of services: health education, health service and healthy school environment at elementary school in Kedungmundu Semarang Public Health Centre working area.

The quality of the UKGS service should be oriented to the needs of the client, in this case called the school community consisting of students, UKGS’s teachers and parents. This research is a descriptive study, by assessing the satisfaction level of UKGS service using Gap Analysis and Cartesius Diagram.

Based on the results of the calculation of satisfaction scores both in the student respondents, UKGS’s teachers and parents, it is known that the best item is on the health education component, while the things that still need to be improved in the future, include: health service component and fulfillment of infrastructure to the healthy school environment.


Keywords : Satisfaction, UKGS


1,2,3) Jurusan Keperawatan Gigi Poltekkes Kemenkes Semarang



* :


Kepuasan, UKGS

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Jurnal Kesehatan Gigi (p-ISSN: 2407-0866 e-ISSN: 2621-3664), is published by Jurusan Kesehatan Gigi, Politeknik Kesehatan Kemenkes Semarang, Jl. Tirto Agung, Pedalangan, Banyumanik, Semarang, Jawa Tengah, Indonesia, 50268 Telp./Fax: (024) 7471276.

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